Why am I getting safety warnings?
Getting a safety warning when you weren't expecting one? Here's what's going on.
Why it happens
All messages go through automated safety checks. The system may block or flag content related to restricted topics listed in our Safety Guidelines. Sometimes - honestly more often than we'd like - it flags things that shouldn't be flagged. We're actively working on tuning it.
Flagged by mistake?
It happens. If your prompt was flagged incorrectly, send us a screenshot and the prompt in question: 💜 support@joi.com
We'll review it and make sure everything is working properly. Your feedback directly helps us improve the system.