Your JOI Experience
What’s included in Premium?
With Premium, you unlock JOI AI’s top features
How can I get free Neurons?
You’ve got a couple of easy ways to get free Neurons
With a yearly subscription, do the photo and video generations still reset every month?
Monthly generations quota
How can I create AI images and videos?
How to
Payments and Refunds
Do I qualify for a refund?
You may request a refund in the following cases:
My promo code didn’t work — what should I do?
How use promo codes
My payment didn’t go through — what can I do?
Problem with payment?
How do I update or remove my payment card?
How to update or delete your card
Account and Login
How can I change my email?
Contact us to updated email
Didn't receive a verification code? Here’s what to do
Sometimes the verification email lands there instead of in your inbox.
Do we support languages other than English?
JOI AI supports multiple languages
Easy Fix Guide
Glitches and bugs
If your account isn’t behaving as expected or some features aren’t working right, don’t worry — here’s what usually helps:
My bot started acting weird — what can I do?
If your AI companion is responding off-topic, repeating itself, or behaving differently than usual
Why am I getting safety warnings?
About safety warnings
Creator and Agency Registration
How do I register as a creator or agency?
Becoming a creator or agency with JOI is simple