We want every experience with JOI to feel worth it. Here's a clear breakdown of when a refund is possible - no surprises, no fine print maze.

You may request a refund in the following cases:

Proven credit card fraud If it's proven that your card was used fraudulently on our website, you'll receive a full refund. No questions asked.

Accidental neuron purchases (one-time only) Bought Neurons by mistake? It happens. Here's how it works:

• Unused Neurons → full refund

• Partially used Neurons → partial refund

This applies to non-systematic mistaken purchases only, in line with our Refund Policy.

Subscription terminated by us If we end your subscription for any reason that isn't related to a violation of our rules, you'll receive a refund for the remaining time left on your plan.

Not covered by the above?

Subscriptions are generally non-refundable once activated - full Premium access is granted immediately upon purchase. But if something went wrong, tell us. We'd rather find a solution than leave you unhappy.

Need help?
Reach out to us we’ll sort it out! 💜 support@joi.com