Do I qualify for a refund?
You may request a refund in the following cases:
Proven credit card fraud
If it is proven that your card was used fraudulently on our website, you will receive a full refund.
Erroneous neuron purchases (one-time only)
This applies only to accidental or mistaken purchases of additional Neurons.
Unused Neurons: Full refund
Partially used Neurons: Partial refund
(These rules follow our Refund Policy: refunds for non-systematic mistaken purchases are allowed as above.)
Subscription terminated by us
If we end your subscription for any reason (not related to a violation of our rules), you will receive a refund for the remaining time left in your subscription.
Need help?
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