Age verification
JOI is an adults-only platform, and we take age verification seriously. This article explains why verification is required, how the process works, and what to do if you experience issues.
Why does JOI require age verification?
JOI contains explicit adult content. In many countries and regions, we are legally required to verify that users are 18 years or older before granting access to certain content and features.
Age verification helps us:
comply with legal and regulatory requirements;
maintain platform safety;
ensure adult content remains accessible only to eligible users.
When will I be asked to verify my age?
You may be asked to complete age verification:
during registration;
when accessing Premium or explicit content;
or when required by local regulations in your region.
Verification requirements may vary depending on your location.
How does the verification process work?
JOI uses a trusted third-party provider, VerifyMyAge, to securely process age verification.
Depending on your region and verification flow, you may be asked to complete one of the following methods:
Background email verification
In some cases, we can verify age through a secure background check connected to your email address.
Facial age estimation
You may be asked to complete a quick facial age estimation check using your device camera.
Government-issued ID verification
In regions with stricter legal requirements, you may need to upload a valid government-issued ID, such as:
passport;
driving licence;
national ID card.
Some flows may also require a selfie comparison to confirm identity ownership.
Does JOI store my ID documents?
No. JOI does not store copies of your identity documents.
Verification data is securely processed by VerifyMyAge in accordance with applicable privacy and data protection laws.
My verification failed - what should I do?
Common reasons verification may fail include:
blurry or incomplete photos;
expired ID documents;
lighting issues during facial verification;
unsupported document types;
camera permissions disabled on your device.
Please try again using:
a valid, non-expired document;
clear lighting;
a stable internet connection;
an unobstructed camera image.
If verification continues to fail, contact our support team at support@joi.com with the subject line:
"Age verification issue"
For your security, please do not send identity documents by email.
I was not asked to verify my age
Verification requirements depend on your region, local regulations, and platform flow. Some users may not immediately encounter age verification screens.
Is my data safe?
Yes. Verification is processed by our trusted third-party provider under strict security and privacy standards.
JOI does not sell or publicly share your verification data. For more information, please review our Privacy Policy.